Kaja Aiken's Resume

Professional Summary

Motivated administrative and customer service professional with experience in healthcare front desk operations and team training. Dedicated to taking on responsibilities and meeting team goals. Eager to learn and earn promotions. Proven ability to thrive in fast-paced environments while pursuing an Associate of Science in Computer Information Technology.

Skills

Customer Service  |  Excellent Communication  |  Phone Etiquette

Staff Training & Mentorship  |  Team Collaboration  |  Task Prioritization

Strong Work Ethic  |  Time Management  |  Multitasking

Understanding of Medical Insurance (Athena, EPIC, ICD-10 & CPT codes)

Work History

Receptionist — AdventHealth Medical Group

06/2024 – 08/2025

Managed front desk operations for high-volume OB/GYN and neurology office, greeting patients and ensuring accurate check-in.

Scheduled appointments by phone and walk-in, keeping scheduling demands, and improved scheduling accuracy by balancing provider output with patient needs, reducing overbooking.

Delivered exceptional patient service by resolving concerns promptly and collaborating with colleagues in a fast-paced environment.

Familiar with EMR systems (Athena, EPIC), patient charts, and insurance policies. Effectively input insurance policies and verified eligibility.

Knowledgeable and experienced with medical authorizations. Experienced in requesting proper medical ICD-10 and CPT codes.

Server / Bartender / Certified Server Trainer — Olive Garden

10/2021 – 08/2024

Delivered high-quality service to at least 50 customers per shift, ensuring a positive dining experience in a fast-paced environment.

Prioritized customer needs, resolved concerns, and maintained 100% customer satisfaction ratings.

Memorized 80+ menu items and alcoholic recipes, using product knowledge to upsell and increase sales.

Maintained bar inventory, restocked supplies, and supported smooth operations during peak hours.

Prepared and served a wide variety of cocktails, beer, and wine while maintaining accuracy in a fast-paced environment.

Trained and mentored new hires through structured onboarding and hands-on coaching, strengthening team performance and consistency.

Education

State College of Florida – Venice, FL
Associate of Science in Computer Information Technology (Expected 2027)

Port Charlotte High School – Port Charlotte, FL
High School Diploma (05/2022)